| Question: | Why do some applications run significantly slower after the installation of AVK Client? |
| Response: | The Monitor monitors all access to files in the background and checks opened and saved files for viruses. This usually causes a delay that is hardly noticeable. If an application opens a great number of files or opens some files very frequently, the delay can be considerable. To avoid this problem, temporarily disable the Monitor to check if this is what causes the delays. If the affected computer accesses files on a server, you also have to disable the Monitor on the server. If the Monitor is the cause, you can usually address this issue by defining an exception (that is, files that should not be checked). To do this, you have to identify the files that you access frequently. The MonActivity programme (in the Tools directory on the CD) shows all files checked by the Monitor. In the Computer input field, enter the name of the computer that you wish to monitor and click on the Connect button. (You can leave the input field blank, if you want the Monitor to connect to the computer that started the programme.) Next, perform the operations causing the delay with the Monitor enabled. The list shows all files checked by the Monitor. Define an exception (Monitor task section, Exception button) for frequently checked files. Known delays: Use of some HP printers with MS Office (exception: HP*.INI) Mail software Eudora (exceptions: EUDORA.INI DEUDORA.INI)
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| Category: | AntiVirusKit Client/Server |
